Managing credit, accounts receivable and debt recovery

Customer collections and credit management play a crucial role in the success and survival of all organisations. This highly practical course is designed to cover the day to day and strategic aspects of this role. You'll learn a wide range of tips and tools that can be immediately applied to your organisation. An appropriate blend of proactive and reactive measures will enable you to improve cash flow, actively monitor credit risk and spot the early warning signs of customer default. The course also contains a host of tips to help you save time and be more effective through better organisation and use of systems.

What our participants say:

'Informative, interactive and interesting. Kevin is very knowledgeable and enthusiastic about his subject and more than willing to share' - Caroline McMahon, Payroll/ Collections Manager Oracle, New Zealand Ltd.

Objectives:

After completing this course you will be able to:

Collect accounts more quickly and deal with customer excuses
Design an appropriate credit policy for your organisation
Assess risk on an ongoing basis and set appropriate credit limits
Analyse customer balance sheets and financial ratios
Identify early warning signals from your customers
Understand court processes and enforcement procedures to enable debt recovery
Use personality profiling to communicate effectively with customers and to gain cooperation from staff within your organisation

Our training is:

Competency based: we enable participants to apply what they have learned when they return to work
Professionally designed to cater for all learning styles, with a mix of activities
Based on accelerated learning techniques to engage participants
Fully evaluated for continuous improvement
Customised for an organisation's specific needs and issues and financial systems and processes

Participant feedback from managing credit, accounts receivable and debt recovery